Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:
- Communicate with customers via phone, email, and chat to provide assistance and resolve inquiries
- Utilize phone etiquette to ensure a positive customer experience.

- Capable of learning, understanding, and moving through different customer portals
- Perform data entry tasks accurately and efficiently, including invoicing.
- Conduct outbound calling for sales and upselling opportunities

Requirements:
- Prior experience in customer service or related field preferred
- Excellent communication skills and phone etiquette
- Strong customer service orientation with a focus on problem-solving
- Proficiency in data entry and computer skills
- Comfortable with outbound calling for sales purposes

Join our team and enjoy a supportive work environment where your contributions are valued. Apply now to be part of our dynamic customer service team!

Job Type: Full-time

Pay: $37,836.49 - $42,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Ravenna, OH (Required)

Ability to Relocate:

• Ravenna, OH: Relocate before starting work (Required)

Work Location: In person